Talk to a human.
CloseDrill is a small operation, so there is no support queue to get lost in. Pick the route that fits and you will reach someone who can actually answer.
Something is broken, a drill will not start, a score did not arrive.
[SUPPORT EMAIL]
Include your account email and, if it is about one drill, the scorecard link.
Pricing a team, seats, white-labelling for a solar company.
[SALES EMAIL]
Access, correction, deletion of your recordings, transcripts or scores.
[PRIVACY CONTACT EMAIL]
Email from the address on your account so we can verify the request.
Reporting a vulnerability.
[SECURITY CONTACT EMAIL]
Please give us a reasonable window to fix it before disclosing publicly.
Response times
We aim to reply within [RESPONSE TIME] on weekdays. Privacy and deletion requests are answered within [STATUTORY RESPONSE WINDOW], as described in the privacy policy.
Postal address
[COMPANY LEGAL NAME]
[MAILING ADDRESS]
Before you email support
Two things account for most of what reaches us. If a drill will not start, the usual cause is microphone permission being denied in the browser or the phone’s OS settings. If a scorecard is stuck loading, the score is generated after the call ends and can take a few moments to arrive; if it has not appeared after a couple of minutes, send us the link.
For what we do with your recordings and how to have them deleted, read the privacy policy. For the rules of the service, see the terms.