Terms of Service

1. Who you are contracting with

CloseDrill is operated by [COMPANY LEGAL NAME], a [ENTITY TYPE] registered at [REGISTERED ADDRESS]. By creating an account or using the service you agree to these terms. If you do not agree, do not use the service.

If you create a company workspace or accept an invite as part of your job, you are agreeing both for yourself and on behalf of that company, and you confirm you are authorised to do so.

2. Accounts

You must be at least 18. Keep your credentials secure and tell us promptly at [SUPPORT EMAIL] if you believe your account has been compromised. You are responsible for activity under your account.

Accounts belong to a company workspace. A manager can invite reps, see their results, and remove them. If you join a company workspace, the company controls that workspace and the drill data inside it.

3. What the service does

CloseDrill runs live voice roleplays against AI homeowners, records and transcribes them, and returns a score from 1 to 100 with a rubric breakdown and coaching notes. It also lets reps upload audio recorded at real doors for transcription and analysis.

The privacy policy explains what is captured, who can see it, and how to request deletion. Read it before enrolling a team.

4. Scores are coaching output, not a measurement instrument

Scores, rubric breakdowns, metrics and coaching suggestions are generated by AI models from a transcript of what was said. They are an opinion produced by software. They can be wrong, inconsistent between runs, and affected by transcription errors, background noise or accent.

We make no representation that any score predicts real-world sales performance, and we publish no claim about sit rates, close rates or revenue attributable to using CloseDrill.

If you are an employer: you decide how you use these scores. We do not recommend using a CloseDrill score as a sole or determinative basis for pay, promotion, discipline or termination, and if you do so you are responsible for the employment-law consequences, including any obligation to notify or obtain consent from the employees being measured. [LAWYER: CONFIRM THIS IS SUFFICIENT.]

5. Subscriptions and billing

• Paid plans are billed per company through Stripe on a recurring basis.
• Subscriptions renew automatically at the end of each billing period until cancelled.
• You can cancel at any time from the billing page. Cancellation takes effect at the end of the current period; access continues until then.
• Free trials, where offered, convert to a paid subscription unless cancelled before the trial ends.
• Refunds: [REFUND POLICY]. Taxes: [TAX HANDLING]. Price changes: [NOTICE PERIOD FOR PRICE CHANGES].

Current plans and prices are on the pricing section of our home page. [RECONCILE EVERY LINE OF THIS SECTION WITH THE LIVE STRIPE CONFIGURATION BEFORE PUBLISHING.]

6. Recording other people

This is the obligation we most need you to read. If you use the Field Log to upload audio recorded at a real door, you are recording someone who is not our user and has not agreed to anything.

You agree that:

• you will comply with all recording, wiretap and privacy laws that apply where the recording is made, including all-party-consent requirements;
• you have obtained any consent those laws require before recording, and you will not upload a recording you were not entitled to make;
• if you are an employer enrolling reps, you have given those reps whatever notice and obtained whatever consent the law requires for capturing, storing and analysing their voice, including under biometric privacy statutes; and
• you will delete a recording, and tell us, if a person in it withdraws consent or asks you to.

You will indemnify us against claims arising from recordings you upload or from your failure to obtain a required consent. [LAWYER: REVIEW SCOPE AND ENFORCEABILITY OF THIS INDEMNITY.]

7. Acceptable use

You will not:

• upload audio you have no right to upload, or content that is unlawful;
• use the service to harass, deceive or impersonate anyone, or to build a voice clone or profile of a person without their consent;
• share an account, resell access, or exceed the seats you have paid for;
• attempt to access another company’s data, probe or bypass our access controls, or reverse engineer the service;
• automate or script usage to abuse rate limits or run up model costs, or use the service to train a competing model.

We may suspend or terminate an account that breaches this section, and we may impose usage limits to keep the service running for everyone.

8. Your content and our content

You keep ownership of the audio, transcripts, playbook entries and other material you or your company put into CloseDrill. You grant us the licence needed to host, process, transcribe, analyse and display that material in order to provide the service, and to allow your company’s own team to see it as described in the privacy policy.

We own the software, the rubric, the AI homeowner personas, the site and our brand. You may not copy or redistribute them.

Where the product extracts lines spoken at real doors into your company’s field library, that library stays scoped to your company. [LAWYER: CONFIRM WE DO NOT NEED A BROADER OR NARROWER LICENCE GRANT HERE.]

9. Availability

The service is provided as-is. We do not offer a service level guarantee, and it may be unavailable for maintenance, provider outages or reasons outside our control. Drills depend on third-party voice and model providers; if they are down, drills will not run.

10. Termination

You may stop using the service and cancel at any time. We may suspend or terminate access for breach of these terms, non-payment, or if we stop offering the service.

On termination, what happens to your recordings, transcripts and scores is described in the privacy policy, and the retention periods there are still unfilled. [SET AN EXPORT WINDOW AND A DELETION TIMELINE ON TERMINATION.]

11. Disclaimers and liability

To the maximum extent permitted by law, the service is provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law, our total liability arising out of or relating to the service is limited to [LIABILITY CAP], and we are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue or lost business opportunity. [LAWYER: DRAFT PROPERLY, INCLUDING CARVE-OUTS THAT CANNOT BE EXCLUDED.]

12. Changes to these terms

We may update these terms. Material changes will be notified at [NOTICE METHOD AND NOTICE PERIOD], and the date at the top of this page will change. Continuing to use the service after that means you accept the updated terms.

13. Governing law and disputes

These terms are governed by the laws of [GOVERNING LAW], and disputes will be resolved in [VENUE / DISPUTE RESOLUTION MECHANISM]. [LAWYER: DECIDE ON ARBITRATION, CLASS ACTION WAIVER AND ANY CONSUMER CARVE-OUTS.]

14. Contact

Questions about these terms: [LEGAL CONTACT EMAIL]. Everything else is on the contact page.